Condizioni generali di vendita

General Terms and Conditions of Sales and Reservations

Deposits: Reservations will take effect after the down payment of a 25% deposit.  In order to confirm your reservation, please forward your deposit to the Reservations Service within the designated delay.

Apartments and Hotels:

The balance payment is due 1 month prior to arrival.
Full payment will be requested for all bookings made less than 30 days prior to arrival.
A client who fails to meet balance payments at the agreed date is considered to have cancelled his/her stay. At that time, services will be made available for sale and no refunds will be made.
Any bank charges incurred through payment by bank transfer will be paid by the client.

Nature of Products:
The client explicitly admits that he is acquainted with the characteristics of the products and packages as well as all information and conditions contained in the brochure and booking form provided prior to reservation.
In order to provide holiday packages the Reservation Service uses a selection of contractors.
The contractors remain responsible for the activity or service provided under current legislation.
The Reservation Service will attempt to replace inefficient services with equivalent services where possible.

Apartments: The client must be present on the specified date and at the hours stipulated in the current contract. Clients are requested to contact the owner, or his representative, 48 hours prior to arrival to establish an approximate time of arrival.

“All Inclusive” Package Deals:
Reception at the Reservation Service in the Tourist Information Office. 
Keys may be collected on Saturday from 4 pm.
Apartments or hotel rooms must be vacated on the following Saturday before 10 am.
In the event of a late arrival, we request that you contact the owner or his representative on site, in order to discuss the procedures for your arrival.
All arrivals out of working hours or specified days are subject to a special agreement, in the absence of which the Reservation Service will not be held responsible.

Local Tourist Tax:
Local Tourist Tax is in effect in this resort. It must be paid on site to the landlord or his representative (unless otherwise stated).

Conditions of Cancellation and Insurance:
In the event of cancellation the client must explicitly inform the Reservation Service in writing.
The contract “without cancellation insurance” stipulates:
If a cancellation is made within more than 28 days of the date of arrival: the total deposit is retained.  
If a cancellation is made within less than 28 days or in the event of a no show:  full payment will be retained.
In regard to the contract with “Cancellation Insurance”: please refer to the terms and conditions herewith enclosed.
In the event of a cancellation by the Reservation Service, the client will receive immediate reimbursement of any payments made.

Cancellation Fees (with or without Cancellation Insurance): a standard fee of 12 Euros will be retained in the event of a cancellation.

Interruption: In the event of an interruption of services by the client, no refunds will be made unless the reason for such interruption is guaranteed by the client’s Cancellation Insurance.

Contestations, Claims and Litigation:
In order to enable us to take the necessary action, all contestations, claims, or litigations must be addressed to our office within 2 days of arrival.
Only claims, contestations, or litigations relative to your reservation will be taken into consideration.

Special Terms and Conditions for Apartments:
A deposit for damages will be requested by the owner.
This deposit will be returned after verification of the condition of the apartment after eventual deductions for damages or breakages. If the apartment fails to comply with standards of cleanliness a reduction will be made for the cost of cleaning services. If the guarantee is insufficient, the client pledges to pay the required sum to meet the incurred fees.
This deposit will be returned within 10 days post departure.
Apartments are intended for the capacity as defined in the description (inclusive of young children). The landlord reserves the right to refuse the presence of additional party members or charge a supplementary fee.